Returns & Exchanges
At Pet Store Direct, we want your stylish companion to look their best, which is why we offer a 30-day window for returns or exchanges on all unworn apparel and accessories. All items must be in their original condition with tags attached to ensure a smooth processing of your request.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully pack the items in their original packaging, ensuring all labels and protective liners are intact to prevent damage during transit.
Ship the Items
Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse team inspects the returned pet fashion, we will process your refund or ship your new exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing