Frequently Asked Questions
Everything you need to know about outfitting your pet in style.
How do I find the right size for my pet?
We provide a detailed size guide on every product page. We recommend measuring your pet's neck, chest, and length while they are standing to ensure the most comfortable fit.
What is your return policy for pet apparel?
We offer a 30-day return policy on all unworn items in original packaging. For hygiene reasons, items must be free of pet hair and odors to qualify for a full refund.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. Expedited shipping options are available at checkout if your pet needs their new outfit sooner.
Are your fabrics pet-safe and durable?
Yes, all Pet Store Direct apparel is made from non-toxic, pet-friendly materials designed to withstand play and frequent washing without losing color or shape.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and the UK. International shipping rates and delivery times vary based on the destination country.
Can I wash the pet clothes in a washing machine?
Most of our items are machine washable on a gentle cycle with cold water. We recommend air drying to maintain the integrity of the fabric and any decorative elements.